Safety Series: Identify and Report Prohibited Items

Welcome to the next installment of our Delivery Partner safety series!

As a Lalamove Delivery Partner, it's important to recognize prohibited items, stay alert to suspicious requests, and know our delivery policies. Here are some key reminders to help you complete every delivery safely and responsibly.

Keep an eye out for prohibited items

The following items are prohibited under all circumstances:

• Narcotics

• Weapons and firearms

• Industrial waste
  
  

Stay alert and report suspicious deliveries

Always confirm with the customer on the delivery item’s contents via the in-app chat. Documenting will help with case handling. Alert Lalamove and the authorities if you suspect the delivery items do not fit within our guidelines. 

It’s against regulations to carry passengers

Lalamove Drivers only deliver items.

Stay tuned for our next installment of the Delivery Partner safety series!

Frequently Asked Questions

What are the Customer Service hours?

You can reach customer service every day from 9am to 6pm EST. 

Open the app, tap the side navigation, and select "Help Center" to begin talking with Customer Service.

What if I have more questions?

For any additional questions, reach out to info@lalamove.us for help.