Welcome to the next installment of our Delivery Partner safety series!
Incidents can happen at any time, and knowing how to respond is important. If an accident or road incident affects your delivery, report it to the Lalamove team as soon as possible. We're here to support you, and sharing the right details helps us understand the situation.
Don’t be afraid to speak up
Always report all incidents you encounter on the road because if we don’t know, we can’t help.
We’ve got you covered
If you are unable to fulfill a delivery due to road incidents, let the Lalamove team know.
To speed up the process, include the following in your report:
-
Customer ID and driver ID
-
Incident date and time
-
Order ID
-
Vehicle type
-
How did it happen
-
Did anyone get injured
-
Dash-cam footage
-
A contactable phone number
Your safety is always a priority, and we're here to support you every step of the way. Remember to follow these safety guidelines, stay alert on the road, and reach out to the Lalamove team when you need help.
Frequently Asked Questions
You can reach customer service every day from 9am to 6pm EST.
Open the app, tap the side navigation, and select "Help Center" to begin talking with Customer Service.
For any additional questions, reach out to info@lalamove.us for help.
