FAQs

Lalamove is an on-demand delivery app that matches drivers to customers. Driver partners get to choose to take as many or as few orders as they want at any time of the day!

1. Download the Lalamove Driver app
Open the app, tap ‘Register’, and follow the steps to complete the online orientation.

2. Prepare and upload your documents
Make sure you have the following ready:
A valid U.S. driver’s license
Auto insurance that meets your state’s requirements

3. Complete the background check
Once your documents are submitted, you’ll receive an email invitation to start your background check.
Follow the link to submit the required information
Pay the background check fee* 
You'll receive a notification once your background check is complete

* Driver partners will be reimbursed with the background check fee upon successful first delivery completion.

That’s it! Once all steps are completed and approved, you’ll be ready to start delivering soon!

You’ll be able to start earning as soon as the background check fee is paid and your documents are approved.

Any applicant aged below 18 are NOT eligible to be a driver partner.

5 vehicle types including sedan, SUV, pick up truck, cargo van, and sprinter van are available to join Lalamove. Stay tuned for new vehicle type updates!

You cannot open more than one account in Lalamove with different vehicles. Each driver license can only open one account, and each account can only register with one vehicle information.

No, the same vehicle plate or vehicle can only apply for one Lalamove account.

For update of Vehicle details, do head to your Driver App > Profile > Settings > View Personal Info > Mobile Number

1. Full name
2. Date of birth
3. Email address
4. US Driver License (not a learner’s permit)
5. Auto Insurance
6. Vehicle photo

The virtual orientation is conducted virtually through the "Lalamove Driver" app.

After verification, you can cash out the money to your bank account via Lalamove's Driver App. The requested cash out amount will be paid within xx working days. Remember to enter the correct bank information in the Lalamove Driver App before you cash out from e-wallet.

Valid Proof
To be considered as a valid Proof of Delivery, we recommend capturing a clear and helpful photo that shows:
- Clear picture of delivered item (s) in a well lit area, during the unloading process

- Clear picture of the customer’s drop-off location:
- House number; if not available, then

- Lift document with address; if not available, then

- Customer door (residential) or company logo (non-residential)

Invalid Proof
To avoid confusion or delivery issues, try not to upload:

- Blurry pictures of location
Example:

- Zoomed in / Unclear Picture of delivered item
Example:

- Non-Related Pictures (no sign of actual delivered items)
Example:

- Selfie

Example:

- Covering the camera / Blank screen
Example:

The driver may choose to upload a legitimate signature from the customer or take Proof Of Delivery pictures.

We strongly recommend including some visual reference to the drop-off location when possible. This helps protect both you and the customer in case of delivery questions later on.

Here are some helpful options:
  1. If you are delivering to a residential area, we suggest the photo captures customer’s flat or unit number
  2. If the flat or unit number is not available, you can take the picture with the lift document containing the building address
  3. If the lift document does not contain the building address, you may hold the order and take a picture with the customer’s door in the background
  4. If you are delivering to a non-residential area or any building where you cannot go further than the reception, you can take the picture with the identifiable logo (e.g hotel name) in the background
  5. Pictures that do not contain any clear indication of the drop-off location may not be useful for delivery confirmation.

To respect privacy, please avoid taking photos of customers, their faces, or the inside of their homes. Focus only on the item and the drop-off location.

Kindly follow a step-by-step guide to provide your proof of delivery on the Lalamove Application

A small pop-up will appear on the top-right corner to indicate that you will need to submit proof of delivery upon order completion

Click either the two options to upload your proof of delivery

Upload your photo that you have taken from your camera

If you don’t see the option to upload a POD, it could be because the feature wasn't enabled by the customer when placing their order.
For users: If you'd like POD for your deliveries, make sure to enable the feature in your Settings.