Safety Series: Handle Difficult Situations with Care

Welcome to the next installment of our Delivery Partner safety series!

Every delivery comes with different interactions and challenges, and treating others with patience and respect can make all the difference. In this article, we'll share practical tips to help you handle difficult situations calmly, communicate respectfully, and de-escalate conflicts.

Treat others how you want to be treated

We understand that sometimes the situation may be tough, but anger and rudeness does not solve a problem, and only makes things worse. 

As a delivery partner, rude, aggressive, or harassing behavior are strictly prohibited. This includes:

• Using abusive language

• Making violent, rude, and disrespectful gestures 

Never take matters into your own hands

If you feel mistreated or if a situation is getting out of hand, remember to de-escalate the tension. Take a deep breath and notify the Lalamove team (via in-app live chat) if a problem arises. 

Stay tuned for our next installments of the Delivery Partner safety series!

Frequently Asked Questions

What are the Customer Service hours?

You can reach customer service every day from 9am to 6pm EST. 

Open the app, tap the side navigation, and select "Help Center" to begin talking with Customer Service.

What if I have more questions?

For any additional questions, reach out to info@lalamove.us for help.