Privacy Notice (Driver)

Last updated: November 06, 2025

 

Lalamove (Delaware) Technology LLC (whose registered office address is at: 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex, along with its affiliates, hereinafter referred to as “Lalamove,” “we,” “us,” or “our”) is committed to protecting personal data of our Delivery Partner (or “you”, as defined in the Delivery Partner Terms of Use and their substitutes, including all users of our website https://www.lalamove.us/en-us and related services.

For the purposes of applicable U.S. state privacy laws (e.g., California), we act as a "business" and is a Data Controller as defined in applicable US state privacy laws, including, but not limited to, the, Colorado Privacy Act, Connecticut Data Privacy Act, Delaware Personal Data Privacy Act, Iowa Consumer Data Protection Act, Maryland Online Data Privacy Act, Minnesota Consumer Data Privacy, Montana Consumer Data Privacy Act, Nebraska Data Privacy Act, New Hampshire Data Privacy Act, New Jersey Data Protection Act, Oregon Consumer Privacy Act, Tennessee Information Protection Act, Texas Data Privacy and Security Act, Utah Consumer Privacy Act, Virginia Consumer Data Protection Act, the California Consumer Privacy Act as amended by the California Privacy Rights Act and/or any future state consumer privacy laws as may be applicable to Lalamove from time to time.

We operate web and mobile applications and website to act as a platform (collectively as our “Platforms”) to connect users of our Platforms to Delivery Partners, including individuals using other modes of transportation, and to help facilitate such Delivery Partners to provide on-demand delivery services and purchasing services. This Privacy Notice explains how we collect, use, store, and protect your personal data when you use our services, visit our websites, or interact with us in any other way. Laws in California and other states of the United States provide users with certain rights regarding their personal information, including the right to access, delete, correct and/or opt-out of the “sale” or “sharing” of their personal information. This Notice also provides information on your rights and how you may exercise your rights under applicable laws and regulations.

 

1. Contact Details

If you have questions or concerns about this Notice or our privacy practices, you can contact us at dpo@lalamove.us or contact us by post at:

16192 Coastal Highway

Lewes, Delaware 19958

County of Sussex

The United States of America      

 

2. What Personal Data We Use and Why

We obtain data directly from you, automatically from your device or via our website and cookies/SDKs, and — in limited cases — from third parties or from Service Providers (as defined in the section headed “With Whom We Share Your Personal Data” below) acting on our instructions (e.g., analytics, anti‑fraud service providers, payment partners, or customers who submit feedback), consistent with your choices.

Based on our current features, we process the following categories of personal data about you for the purposes as follows:

 

Other uses of your personal information

Compliance, legal obligations and protection

We may utilize your personal information for compliance purposes, in accordance with applicable laws and regulations, and for auditing our internal processes to ensure adherence to contractual requirements and our internal policies. Additionally, your personal information may be used to investigate or address claims, disputes, or legal processes related to the use of our services, thereby safeguarding our rights, your rights, and the rights, privacy, safety, or property of other users (including initiating and defending legal claims). Furthermore, your personal information may be employed for identifying, investigating, and deterring fraudulent, harmful, unauthorized, unethical, or illegal activities, such as cyberattacks and identity theft. Upon legitimate requests from governmental and/or any competent regulatory authorities associated with your country of residence, we may also use your personal information for such compliance purposes (e.g., responding to subpoenas or information requests).

Marketing purpose

With your consent or as otherwise permitted by applicable law, we and our service providers may collect and use your personal information for marketing purposes. To the extent permitted by applicable law, we may send you direct marketing communications, such as emails, SMS and push notifications. You may opt out of our marketing communications as described in the section headed “How to Exercise Your Rights” below. 

For research and development

We utilize data for analysis, research, and product development. This endeavor aims to enhance the convenience and user-friendliness of our services, bolster their safety and security, and facilitate the creation of new services and features. 

Sensitive Personal Information ("SPI")

Among information we collect from you, some information may be regarded as SPI, this may include:

• Driver's license numbers and copies;

• Account login credentials; and

• Financial account numbers.

• Criminal record (where permitted by law)

We do not sell or share SPI, and we do not use SPI to infer characteristics or for targeted advertising. We only use or disclose SPI where reasonably necessary and proportionate.

Information from Minors  

Our Platforms are not intended for children, and we do not intentionally collect personal information from individuals under the age of 16 (or any higher age as required by applicable law) ("Minors"). In the event that we become aware of the collection of personal information from Minors, we will take reasonable measures to promptly delete such information. Should you have knowledge of any data we may have collected from Minors, please contact us to facilitate its deletion.

 

3. With Whom We Share Your Personal Data

Vendors, Consultants, and Other Third-Party Service Providers.

We may share your data with third-party vendors, service providers, contractors, or agents (“Service Provider(s)”) who perform services for us or on our behalf to such extent necessary for them to perform their duties. We enter into written agreements with such Service Providers to ensure your personal information is properly handled and processed in a compliant manner in accordance with applicable laws and regulations, proper data protection mechanisms are in place to safeguard your personal information and that there will not be unauthorized use of your personal information. Such Service Providers are not permitted to share your personal information with any other entities.   

• Cloud storage providers  –  We may need to share your personal information to our cloud storage providers for operation support purposes.

• Information technology and other technical solutions Service Providers – We may need to share your personal information to our technical solutions providers for our Platforms operation maintenance and management, enabling features and services on our Platforms, product development and enhancement, fraud detection, cybersecurity and website analytics.

• Payment processors and facilitators – We may share your personal information with our payment processors to complete payments, process disputes, and/or process refunds.

• Customer support platforms and other communication Service Providers – To provide your requested services, provide necessary trainings to Delivery Partners and understand your needs, we may need to share your personal information with our customer support and/or communication Service Providers to reach you depending on your communication preferences, including through SMS, voice calls and emails.

• Identity verification, background check and risk solutions Service Providers – We may need to share your personal information to Service Providers engaged by us to verify your identity and eligibility to be our Delivery Partners.

• Map, location and tracking Service Providers – To enable certain locational and mapping features on our Platforms, we may need to share your personal information with our map, location and tracking Service Providers.

• Other Service Providers assisting us to fulfil our compliance obligations – This includes accountants, consultants, lawyers, insurers and other professional Service Providers. These Service Providers only have access to personal information needed to perform their functions and services, and we generally require these Service Providers to use personal information only as necessary to perform their services or comply with applicable legal obligations.

 

Business Transfers.

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Affiliates.

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Further recipients (i.e. independent controllers).

Competent authorities, courts, law enforcement authorities (if required by law or to assert legal claims), external legal advisers, auditors and insurers. For tools that set cookies or similar technologies, we only activate them after you give consent via our cookie banner.

 

4. How Long Do We Store Your Personal Data?

Each category of personal information is retained only for the duration reasonably necessary and proportionate to the purposes described in this Notice, or as required by law (e.g., tax, audit, or legal obligations). In the event that a fixed retention period is not feasible, we apply documented criteria for the retention of such information, including but not limited to the nature and sensitivity of the information, legal/audit requirements, security and fraud‑prevention needs, and system‑design constraints. We also apply technical and organizational measures to implement deletion, de-identification, or aggregation when retention is no longer required.

 

5. Your Rights

Depending on your state of residence, you may have the following rights:

• Right to know whether or not we are processing your personal information.
• Right to access your personal information.
• Right to correct inaccuracies in your personal information.
• Right to request the deletion of your personal information.
• Right to obtain a copy of the personal information you previously shared with us.
• Right to portability of information you provided to us, in a portable and, to the extent technically feasible, readily usable format.
• Right to non-discrimination for exercising your rights.
• Right to opt out of the sale or sharing of personal information and of targeted advertising. We do not sell personal information. We may share online identifiers for cross‑context behavioral advertising only if you enable Targeting Trackers.
• Right to limit the use/disclosure of Sensitive Personal Information. We use SPI only for necessary and proportionate purposes specified in Section 7027(m) of the CCPA regulations and do not use it to infer characteristics or for targeted advertising; therefore this right may not apply.

 

6. How to exercise your rights

Sending Us Your Requests

To exercise these rights, you can contact us directly by emailing dpo@lalamove.us, or by sending us your requests through the contact details as set out in the section headed "Contact Details".

Authorized Agent

Under certain U.S. state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

 

Request Verification

Upon receipt of your request, we will need to verify your identity to confirm that you are the person whom we maintain information in our systems. We will only use personal information provided in your request to verify your identity or authority to make the request. If we cannot verify your identity from the information already maintained by us, we may request you to provide additional information exclusively for the purposes of identity verification and for the prevention of security breaches or fraudulent activities.    

 

Appeals

Under certain U.S. state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at dpo@lalamove.us. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

 

Account Deletion

You can delete your account via the following path: Settings > [Click on Your Avatar] > Delete Account. Once you submit the deletion request, we will erase your personal information from our system within 30 days from the date of receipt of the relevant requests. For information stored with our service provider, your personal information will be erased within 90 days from the date of receipt of your deletion request.

Data retention after receiving your request to delete your account

Upon receiving a verified request to delete your account, subject to applicable retention requirements mandated by any applicable laws and regulations, we will either delete or anonymize such account information. within 30 days from receipt of your deletion request. [Once you initiate a deletion request, we will provide you with a status update from time to time and will notify you if your request is processed.] Under certain circumstances, we may not be able to process your deletion request, for example if there is an issue with your account related to trust, safety, fraud or deletion of your account is prohibited by law. For further details, please refer to our Community Guidelines.

Once we process and complete your request to delete your account, your entire account together with the data provided through such account will be deleted in its entirety, save and except for such data we are required to retain as mandated by law. After processing and completing a deletion request, it is also impossible to undo the relevant deletion.

In the event that you would like to correct and/or delete certain information you provided us before, instead of deleting your account, please send your data correction and/or deletion request to us by emailing dpo@lalamove.us, or contact us through the contact details as set out in the section headed “Contact Details” of this Notice.

 

Opt-out of Telemarketing Communications

We are committed to complying with the Telephone Consumer Protection Act (TCPA) and ensuring that your rights are respected regarding telemarketing communications. The TCPA restricts certain unsolicited marketing communications via phone calls, text messages, and fax transmissions.  By providing your mobile phone number and creating a Delivery Partner Account, you consent to receive calls and text messages from Lalamove, including marketing calls. Calls and text messages may be autodialed, and data rates may apply. The frequency of text messages varies. Message & data rates apply. You may text/click STOP to cancel any time.

 

Opt-out of Telemarketing Communications

We are committed to complying with the Telephone Consumer Protection Act (TCPA) and ensuring that your rights are respected regarding telemarketing communications. The TCPA restricts certain unsolicited marketing communications via phone calls, text messages, and fax transmissions.  By providing your mobile phone number and creating a Delivery Partner Account, you consent to receive calls and text messages from Lalamove, including marketing calls. Calls and text messages may be autodialed, and data rates may apply. The frequency of text messages varies. Message & data rates apply. You may text/click STOP to cancel any time.

 

Controls For Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

 

7. Special Notice for California Residents

Your California Privacy Choices

For California residents, if you enable Targeting Trackers in "Your Privacy Choices", we and our business partners may process online identifiers and network activity for cross‑context behavioral advertising (a "share" under California law).

You can change choices anytime via "Your Privacy Choices", use "Allow Sell or Share My Personal Information".

For the avoidance of doubt, we do not use SPIs for targeted advertising or to infer characteristics.

 

California "Shine the Light" Law

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section headed "Contacts Details".

 

8. International Transfer of Personal Data

Your personal information is stored in the state of Ohio, USA. As a global platform, we may need to engage service provider(s) located outside the United States and share your personal information with them to fulfil your requested services and/or optimize our services. These locations may have privacy laws that are different from those in your state or country. We will ensure that all transfers of your personal information comply will applicable legal requirements and where required, we will use appropriate safeguards for cross‑border transfers (e.g., contractual commitments with service providers) and take steps to protect your information consistent with this Notice.

 

9. Changes to This Notice

We may update this notice from time to time. We will post the updated version with a new “Last updated” date and, where appropriate, notify you of material changes where required by law. We encourage you to periodically review this notice.