Last Updated: November 11 , 2025

This Lalamove Delivery Partner Terms of Use (this “Agreement,” including the Community Guidelines and Privacy Policy) governs the access or use by you (the “Delivery Partner” or “you”) of the information service platform (the “Platform”) through our mobile, website applications (together “Applications”) or websites and the delivery services contemplated by this Agreement (the “Delivery”) and constitute a legally binding agreement between Lalamove (Delaware) Technology LLC, a Delaware limited liability company with its registered office at 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex (“Lalamove”), and you. This Agreement shall become effective (the “Effective Date”) on the earliest of: (a) the date you electronically accept or acknowledge this Agreement by clicking “Accept,” checking the designated box, or otherwise indicating your assent during the creation of your Delivery Partner Account to access the Platform; or (b) the date you first perform any Delivery using the Platform, regardless of whether you have completed the account registration process. By taking either action, you acknowledge and agree to be bound by all terms and conditions set forth in this Agreement.

You must carefully read through this Agreement before accessing or using the Platform.

IMPORTANT: PLEASE BE ADVISED THAT THESE TERMS, INCLUDING THE ARBITRATION AGREEMENT (SEE SECTION 14 BELOW), CONTAIN PROVISIONS THAT GOVERN HOW CLAIMS BETWEEN DELIVERY PARTNERS AND LALAMOVE CAN BE BROUGHT. PLEASE REVIEW THE ARBITRATION AGREEMENT CAREFULLY AS IT REQUIRES DELIVERY PARTNERS TO RESOLVE ALL DISPUTES WITH LALAMOVE ON AN INDIVIDUAL BASIS AND, WITH LIMITED EXCEPTIONS, THROUGH FINAL AND BINDING ARBITRATION. BY ENTERING INTO THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.

By accessing or using the Platform, you hereby expressly affirm that:

• You have read and understand this Agreement;

• You will comply with this Agreement;

• You are at least the age of legal majority in your place of residence and otherwise legally competent to enter into contracts and that you are not an official of, nor employed by, a local, state, or federal government agency or government body; and

• You have the authority to enter into this Agreement personally and, if applicable, on behalf of any organization on whose behalf you have enrolled for use of the Platform and to bind such organization to this Agreement.

IF YOU DO NOT AGREE TO ANY OF THESE TERMS OF USE, PLEASE DO NOT ACCESS OR USE THE PLATFORM OR PERFORM ANY DELIVERIES.

In this Agreement, “Applicable Law” means the laws, rules, and regulations of the jurisdiction in which Deliveries are provided by the Delivery Partner.
Lalamove reserves the right to change this Agreement, including the Community Guidelines, from time to time. However, such changes will not apply to arbitrations pending at the time the change is made. If we make changes, we will notify you by revising the date at the top of the Terms of Use and, in some cases (such as when we make material changes), we will provide you with additional notice (such as adding a statement to our homepage, sending you an email notification to the email address associated with your Delivery Partner Account, or via text message to the telephone number associated with your Delivery Partner Account). You are responsible for reviewing this Agreement periodically to stay informed about our practices and modifications to those practices. Whenever we make changes to this Agreement, they are effective when the revised Agreement is posted to our homepage or at the time we notify you otherwise. If you continue to use the Platform or provide Services after the revised Agreement has been posted or after the time you have otherwise been notified by Lalamove, then you will be deemed to have accepted the changes/modifications to this Agreement.

1. OUR SERVICES & INDEPENDENT CONTRACTOR RELATIONSHIP

1. Lalamove is a technology service provider that connects its customers (including but not limited to small businesses, commercial customers and individual customers, collectively “Users”) and Delivery Partners who provide delivery services (“Delivery”) through the Platform (collectively referred to as the “Services”).

2. You acknowledge and agree that Lalamove’s Platform only provides you and Users with neutral, independent third-party information matching services. Lalamove does not provide delivery services. Lalamove only handles the planning and coordination for Delivery. Lalamove is not responsible for the acts or omissions of any Delivery Partners, and any liability in relation to the Delivery shall be borne by Delivery Partners to the fullest extent permitted by applicable law.

3. You affirm that your relationship with Lalamove is that of an independent third party (an independent contractor) and not an employer and employee relationship. You acknowledge and agree that the Platform is a technology service provider only and is not in the business of parcel delivery. The core business of Lalamove is limited to planning Delivery and providing a neutral technology interface that enables independent third-party Delivery Partners and Users to connect and facilitate payment in exchange for delivery services.

4. As a Delivery Partner, you acknowledge that you provide delivery services solely on your own behalf and not on behalf of the Platform. As an independent contractor, you are not required to purchase or rent any products, equipment or services from Lalamove as a condition of entering into this Agreement. As an independent contractor, you will not be considered as having the status of an employee of Lalamove for any purpose, including federal, state, and local tax purposes, and you will not be required or entitled to participate in any employee benefit or other plans or arrangements in which employees of Lalamove and its affiliates may participate.

5. You are solely responsible for all taxes applicable to you, including, but not limited to, income and social security taxes. Lalamove will not withhold taxes from fees paid to you, including taxes for unemployment insurance. You have no authority to bind Lalamove, and you will not make any representation identifying yourself as an employee of Lalamove or make any representations to any person or entity that you have any authority to bind Lalamove as an employee, partner, or otherwise. Accordingly, no joint venture, partnership, employment, or agency relationship exists between you and Lalamove as a result of this Agreement, use of the Platform, or performance of Delivery.

6. You acknowledge that even if you choose to wear a uniform or use Lalamove signage, sticker or identification badge, you agree that such a decision is of your own accord and is not required by Lalamove.

7. You acknowledge that use of any signage, sticker or identification badge does not lead to an inference of any employment relationship.

2. USE OF THE SOFTWARE

While using the software provided by Lalamove (“Software”) you agree that you will not:

1. Rent, lease, sublicense, distribute or transfer copies of the Software or the license for the use of the Software to any third parties;

2. Probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform;

3. Modify, adapt, reverse engineer, decompile, disassemble, translate the Software or create derivative works based on the Software;

4. Interrupt the normal operation of the Software, or use any methods to export or modify the source code of the Software;

5. Upload or send out any kinds of computer viruses, worms, trojans, or malicious codes; and

6. Install and/or execute the Software on any device other than the mobile device running the operating systems approved by Lalamove.

Other than the license to use the Software granted in this Agreement, no other license or right is granted to you and the ownership of the Software and all other rights are expressly reserved by Lalamove and its suppliers.

3. DELIVERY PARTNER ACCOUNT

1. In order for you to use the Services, you must create a Delivery Partner account (“Delivery Partner Account”) with Lalamove. Once your account is successfully registered with Lalamove, you will be provided with a Delivery Partner Account, accessible with your chosen password.

2. To register, you must provide the following information: your name, date of birth, phone number, email address, home address, payment and banking information, face photo, vehicle picture and make/ model/ year, vehicle insurance information, language preference, and driver license identification number and expiration date. Your personal information will be processed in accordance with Lalamove’s Privacy Policy.

3. You represent and warrant that the details entered and maintained by you are accurate, complete and valid. Lalamove is not liable for false, incomplete, old or incorrect registration information provided by you. Your failure to enter or maintain accurate, complete, and valid information may result in your inability to access and use the Platform.

4. Lalamove may obtain information about you, including your motor vehicle record and results of your background check, from third-party suppliers. You authorize Lalamove and its applicable service provider(s) to, from time to time, (i) perform a background check on you and (ii) obtain your motor vehicle record.

5. You are solely responsible for all activity that occurs under your Delivery Partner Account. Lalamove may verify the information that you provide and may deactivate your use of the Platform in its sole discretion for any reason or no reason.

6. You are solely responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services. Lalamove does not guarantee that the Platform, or any portion thereof, will function on any particular hardware or devices. Lalamove reserves the right to deactivate your use of the Platform should you use the Platform in an unauthorized manner, including if Lalamove has a reasonable basis to believe that the security of your Delivery Partner Account has been compromised.

4. USE OF LALAMOVE PLATFORM

While using the Platform you agree that you will:

1. Only access the Platform using means explicitly authorized by Lalamove;

2. Use the Platform solely for your personal use and will not resell, rent, lease, or otherwise make the Platform available (including by sharing your credentials) to any third party;

3. Only be allowed to open a single Delivery Partner Account;

4. Not transfer or assign your Delivery Partner Account to any other person or legal entity;

5. Not use the Platform for unlawful purposes, including but not limited to (i) violating Applicable Law; (ii) storing or sending any unlawful material; (iii) sharing sensitive personal information of others without their consent; (iv) causing intentional harm, nuisance, inconvenience or annoyance; (v) impairing or harming the proper operation of the Services; (vi) impersonating another person; or (vii) copying or distributing the Services without the permission of Lalamove;

6. Keep your password or any identification credentials secure and confidential;

7. Provide proof of identity or other documentation requested by Lalamove. Failure to do so may result in suspension or deactivation from the Platform;

8. Comply with all Applicable Law while using the Services or providing Delivery;

Further, while using the Platform, you will not:

1. Use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. Lalamove reserves the right to bar any such activity;

2. Attempt to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Platform;

3. Collect or harvest any personally identifiable information, including account names, from the Platform; and

4. Engage in threatening, harassing, discriminatory (based on race, gender, age, disability, or any other protected classification), or any other behavior that Lalamove deems inappropriate when using the Services or providing Delivery.

5. DELIVERY PARTNER WARRANTIES AND REPRESENTATIONS

You, as the Delivery Partner, represent and warrant as follows:

1. This Agreement constitutes a written contract for services as required under Applicable Law, including but not limited to the New York Freelance Isn’t Free Act where applicable.

2. After obtaining information about Users and shipments, you will verify such information. You will make the decision whether to accept and provide the Delivery at your own discretion.

3. You understand and agree that you are responsible for complying with all Delivery schedules established between you and the User. You will make all reasonable efforts to comply with Delivery schedules.

4. You agree that you will use your best efforts to: (i) arrive on time and be ready to perform Deliveries for any confirmed Deliveries; and (ii) cancel confirmed Deliveries at least 45 minutes before the start of such Deliveries if you are unable to fulfill the Deliveries.

5. You will be solely responsible for any and all claims, judgments and liabilities resulting from any accident, loss or damage including, but not limited to, personal injuries, death, total loss and property damage which is due to or is alleged to be a result of the Delivery provided by you.

6. You will not damage, open, or unwrap goods included in Deliveries. You will be responsible for all damage or loss of goods included in Deliveries upon pick-up. You are responsible for safe passage of any goods included in Deliveries, including whether such goods would exceed the vehicle weight or volume capacity and/or otherwise pose a safety risk. You will take all reasonable precautions to prevent unauthorized persons from having access to the shipment and shall also take all reasonable precautions against loss of or damage to the shipment.

7. While providing Delivery, you must hold a valid driver’s license and all other required licenses and authorizations for the jurisdiction in which you are registered and providing Delivery. To meet legal obligations, you must, upon request, provide copies of these licenses and permits in the format specified by Lalamove.

8. As part of managing your own business, you are responsible for providing all of the equipment necessary to perform the Delivery. You are solely responsible for maintaining all such equipment and ensuring such equipment complies with all applicable legal, safety and quality standards. Except as otherwise required by Applicable Law, you assume all risk of damage or loss to its equipment.

9. If required by Applicable Law, you agree that while actively performing Delivery, your vehicle is under an exclusive lease as defined under Federal Motor Carrier Safety Administration (“FMCSA”) section 49 C.F.R. Part 376, which requires exclusive possession, control and use by Lalamove of both the Delivery and your vehicle during that time. Your obligations under the lease will terminate each time you are done with a Delivery and will restart each time a new Delivery begins. “Actively performing Delivery” means that you are actively delivering for Users, waiting to receive more Deliveries, or on your way back to the relevant Users with undeliverable or damaged goods. For clarity, exclusive possession, control and use of your vehicle by Lalamove does not mean that you cede physical control or ownership of your vehicle.

10. You shall not use a vehicle other than the vehicle registered on the Platform to provide Delivery to Users. You represent and warrant that this vehicle meets all applicable vehicle standards as updated from time to time, including possessing the relevant roadworthiness certification in your jurisdiction. You shall only use vehicles in good operating condition and comply with all Applicable Laws. You shall keep records of all vehicle registrations and inspections and shall provide the latest version of such records upon request.

11. You shall not accept any requests where the nature of delivery is solely the movement of passengers.

12. You will provide complete and accurate responses to all background screening questions, including any prior convictions, and you will notify Lalamove immediately if you need to change or update any answers to those questions, including any new convictions.

13. During the course of performing Deliveries, you shall follow and comply with Lalamove’s Community Guidelines located at https://www.lalamove.us/en-us/terms-and-conditions.

14. You are solely responsible for familiarizing yourself with the Community Guidelines as amended from time to time. Unless otherwise set out in the Community Guidelines and this Agreement, any violation of the Community Guidelines will constitute a breach of this Agreement, giving Lalamove the right to temporarily lock or deactivate your Delivery Partner Account.

15. You acknowledge that during the course of performing Deliveries, you may gain knowledge of third parties’ and/or User’s confidential, proprietary, trade secret, protected health, and/or personally identifiable information (“Confidential Information”). This information includes, but is not limited to, information about a User, a User’s business and the contents of shipments, a User’s address, a User’s contact information, delivery addresses, payment information, payment methods, credit card information, financial accounts, demographic information, business addresses, information regarding User’s partners, associates, customers, and similar information regarding the Delivery recipient. You agree that you will maintain the confidentiality of all such Confidential Information and not disclose it to any other person, except as required to carry out Deliveries or as required by law. Unauthorized disclosure of such Confidential Information will constitute a material breach of this Terms of Use, giving Lalamove the right to temporarily lock or permanently deactivate your Delivery Partner Account.

16. If you fail to comply with any of the above warranties and representations, Lalamove may exercise its right to temporarily disable or permanently deactivate your Delivery Partner Account. You shall bear all damages or losses arising from the deactivation or disabling of their Delivery Partner Account to the fullest extent permitted under Applicable Law. You shall also compensate Lalamove for all losses suffered by Lalamove, its affiliates, its partners, or any other third party due to your intentional or negligent failure to comply with the stated warranties and representations to the fullest extent permitted by Applicable Law.

17. Nothing in this Agreement shall restrict you from engaging in any other occupation, profession, or business. You are free to provide similar or identical services to other platforms, companies, or customers, and nothing herein shall be construed to create exclusivity.

6. INSURANCE OBLIGATIONS

1. Commercial automobile liability insurance (minimum coverage as required by law, or $1,000,000 per occurrence, whichever is greater);
2. General liability insurance (minimum coverage as required by law, or $1,000,000 per occurrence, whichever is greater);
3. Occupational accident insurance or workers’ compensation insurance, if required by law; and
4. Any other insurance policies required to provide Delivery services.

b. Proof of Insurance: You must provide copies of all relevant insurance policies, certificates, and/or equivalent proof of insurance upon request by Lalamove. If, at any time, you cease to hold any legally required insurance policy, you must immediately notify Lalamove and cease providing Delivery services.

c. Lalamove Insurance Coverage: Where permitted by state and federal regulations, Lalamove maintains a commercial automobile insurance policy (“Lalamove Insurance Coverage”) pursuant to FMCSA regulations. Lalamove Insurance Coverage is intended to provide third-party bodily injury and property damage coverage, uninsured/underinsured motorist coverage, and comprehensive/collision coverage, contingent on your personal insurance policy coverage, while actively performing Delivery, in each case subject to Lalamove Insurance Coverage deductibles and coverage limitations. If you maintain commercial automobile insurance applicable to your operation of any vehicle used for Delivery, your provider will provide primary coverage at all times, including during Delivery. Lalamove Insurance Coverage will be excess coverage only in those geographies where allowed. The above description is a summary only; actual terms of Lalamove Insurance Coverage will govern in case of conflict.  you must notify Lalamove immediately of any accident or on-road incident occurring while providing Delivery and cooperate fully with Lalamove and the applicable insurance company in any investigation. Lalamove Insurance Coverage will in no way affect your indemnity obligations to Lalamove as provided for in the Agreement. Lalamove Insurance Coverage limits are available upon request.

d. Helpers and Assistants: Lalamove Insurance Coverage applies only to you and does not extend to any helpers or assistants you engage. You are solely responsible for any claims or damages arising from the acts or omissions of your helpers.

7. PAYMENT

1. You acknowledge that Users—not Lalamove—are responsible for paying all charges and fees associated with Deliveries. Once you and the User have verified that a Delivery is completed, the User’s payment account will be charged, and the payment will be delivered to you through the Lalamove Application (inclusive of any priority fee to the extent any exist). Payment will be made no later than thirty (30) days after completion of a Delivery, unless otherwise expressly stated on the Platform. Any provision of this Section purporting to waive or limit rights granted to Delivery Partners under Applicable Law, including but not limited to the New York Freelance Isn’t Free Act, shall be void and of no effect. Delivery Partner will be paid via Adyen (Lalamove’s payment processor) and issued an IRS Form 1099, and no taxes will be taken from any payment to a Delivery Partner for performance of Delivery service.

2. Lalamove may suspend any transaction it reasonably suspects to be fraudulent, illegal, criminal, or in breach of this Agreement by you or a User. In such cases, Lalamove is not liable for any delay, withholding, suspension, forfeiture, or cancellation of payments to you.

3. Lalamove shall administer payments to you through the third-party payment processing platform, Adyen. Although payments to Delivery Partners is for performance of Delivery, Lalamove reserves the right to make legally obligated deductions from any amounts payable to you under this Agreement based on our Community Guidelines, any other agreements between us, and as authorized by you or as indicated to you via our Platform.

4. As a Delivery Partner, depending on the services requested by our Users, you may be eligible to receive a combination of the fees below:

i.  Fares:

1.  Base fares - This consists of the distance fare incurred during Delivery.
2.  Order subsidies - This consists of the subsidies paid by Lalamove and is included as part of the basic fare, subsidies not limited to peak demand subsidies.

ii.  Fees and other charges:

1.  Priority Fee - This relates to additional fees a User has committed to pay prior to the Delivery with an objective to encourage speedy fulfilment.
2.  Waiting Fee - This relates to the additional fees imposed to a particular order where Delivery Partners are requested by User to wait for goods receival or goods deliveries.
3.  High demand surcharge - This relates to the additional fees imposed to a particular order to encourage Delivery under peak hours. Lalamove retains the discretion to define peak hours based on operational needs.
4.  Toll fees - This refers to the tunnel and toll charges you have incurred during Delivery. 
5.  Order charges - This relates to other fees and surcharges in relation to the value-added services requested by the User. This category includes items, but not limited to, moving fees, purchase service surcharges etc.

iii.  Lalamove initiatives:

1.   Sticker retainers - This relates to the separate Lalamove initiative/incentive that is governed by the Lalamove Voluntary Sticker Incentive Agreement.
2.  Driver-refer-Driver campaign - This is a campaign where you will receive monetary rewards after successful referrals of first-time users into the Lalamove Platform.

8. NOTICE; ELECTRONIC/MOBILE COMMUNICATION

1. By creating a Delivery Partner Account, you electronically agree to accept and receive communications from Lalamove including via email, text message, calls, and push notifications to the mobile device or cellphone number you provide to Lalamove. Message & data rates apply.

2. You understand and agree that you may receive communications generated by automatic telephone dialing systems or which will deliver prerecorded messages sent by or on behalf of Lalamove, its affiliated companies, or third-party contractors, including but not limited to communications concerning orders accepted through your registration with respect to the Services. You may opt out by changing your notification preferences in the Lalamove Application.

3. To stop receiving push notifications, you may adjust the settings on your phone or delete the Lalamove Application (see our Documentation). Please note that your access to the Platform may be impacted if you adjust the settings or delete the Lalamove Application. To stop receiving text messages from Lalamove, reply STOP to any message. You consent to Lalamove communicating with you concerning the Platform and Deliveries via any and all means, and you are responsible for printing, storing, and maintaining your own records of any such agreements, notices, disclosures or other communications.

4. It is your responsibility to keep your email address and phone number current by updating the information you provided to Lalamove.

5. Terminating this Agreement will stop all electronic communication. If you want to terminate this Agreement, you can provide a notice of termination to Lalamove by sending a message to the following email address: info@lalamove.us.

6. If you want to provide notice under this Agreement for any reason other than the notice of termination, you can provide such notice by sending a message to the following email address: info@lalamove.us.

7. Lalamove is committed to complying with the Telephone Consumer Protection Act (TCPA) and ensuring that your rights are respected regarding telemarketing communications. The TCPA restricts certain unsolicited marketing communications via phone calls, text messages, and fax transmissions. By providing your phone number and creating a Delivery Partner Account, you consent to receive calls and text messages from Lalamove, including marketing calls. Calls and text messages may be autodialed, and data rates may apply. The frequency of text messages varies. Message & data rates apply. You may text STOP to cancel any time.

8. By creating a Delivery Partner Account, you electronically agree to accept and receive communications from Lalamove including via email, text message, calls, and push notifications to the mobile device or cell phone number you provide to Lalamove. Message & data rates apply. You understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of Lalamove, its affiliated companies and/or third-party contractors, including but not limited to communications concerning orders accepted through your registration with respect to the Services. You may change your notification preferences within your smartphone’s operating system settings, but please be aware that this may result in missed notifications and negative impacts on your use of the Services. You may also change your email, phone, and SMS notification settings by going to your Account’s Setting page and adjusting the provided controls.

9. OTHER THIRD-PARTY INTERACTIONS 

While using or accessing the Platform, you may enter into correspondence with, purchase goods or services from, or participate in promotions of third-party service providers, advertisers, or sponsors showing their goods or services through the Platform. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third party. Lalamove and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third party. Lalamove has no responsibility or liability arising from any agreements between you and such third-party providers.

10. INTELLECTUAL PROPERTY RIGHTS

a. Lalamove alone (and its licensors, where applicable) shall own all rights, title and interest, including all related intellectual property rights, in and to the Platform and the Services. This Agreement does not constitute a sale and does not convey to you any rights of ownership in or related to the Platform and the Services, or any intellectual property rights owned by Lalamove. Company names, logos, and the product names associated with the Platform and the Services are trademarks or intellectual property of Lalamove or third parties, and no right or license is granted to use them. You agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Platform and the Services.

b. By providing content, information (including personal information), or materials (“Delivery Partner Content”) to Lalamove, you grant Lalamove a worldwide, perpetual, irrevocable, transferrable, royalty-free license, with the rights to sublicense, use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such Delivery Partner Content in all formats and distribution channels now known or hereafter devised, without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

c. You acknowledge that Lalamove, via the Platform, acts only as a passive channel for the distribution of the Delivery Partner Content and is not responsible or liable to you, or to any third party, for the content or accuracy of the Delivery Partner Content. Lalamove does not continuously monitor Delivery Partner Content published by you, nor is Lalamove required to do so. Without limiting the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the Delivery Partner Content do not necessarily represent those of Lalamove.

d. Any use by you of the Delivery Partner Content is entirely at your own risk. You represent and warrant that any Delivery Partner Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third-party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph.

1. You agree to indemnify and hold harmless Lalamove, its affiliates, and licensors against all costs, expenses, damages, losses and liabilities incurred or suffered by Lalamove or its affiliated companies related to any Delivery Partner Content posted or transmitted by you or your other use of the website, the Service or the Platform.

2. Lalamove reserves the right at its sole discretion to block or remove (in whole or in part) any Delivery Partner Content posted or transmitted by you and which Lalamove believes is not in accordance with this Agreement (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to us.

3. Lalamove respects your rights to your ideas, please do not submit any confidential ideas, information, or suggestions in any form to Lalamove or any of its affiliates. However, any ideas, information, or suggestions you submit, regardless of what your communication regarding your submissions says, will automatically become the property of Lalamove, without any compensation to you. Lalamove has no obligation to review your submissions, but Lalamove may implement and distribute any portion of your submissions and their contents for any purpose in any way, without any compensation to you. Lalamove has no obligation to keep your submissions confidential.

e. You may use information on the Platform purposely made available by Lalamove for downloading from the Platform, provided that you:

1. do not remove any proprietary notice language in all copies of such documents and make no modifications to the information;

2. use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; and

3. do not make any additional representations or warranties relating to such information.

11. INDEMNIFICATION

1. You agree to perform Delivery in compliance with all Applicable Law. You acknowledge that you are responsible for all goods included in any Deliveries while transporting shipments. Delivery Partner agrees Lalamove has no control or responsibility over shipments or Delivery and only has control or responsibility for the functioning of the Platform. Delivery Partner agrees that Lalamove will not be responsible or liable for any actions, wrongdoing, losses or damages suffered by the Delivery Partner, except if such action is willful breach of this Terms of Use or gross negligence.

2. You agree to defend, indemnify and hold harmless Lalamove, as well as its past and present successors, assigns, affiliates, officers, owners, employees, and agents (“Lalamove Indemnitee”) from any and all losses, actual or threatened suits, actions, proceedings (at law or in equity), claims, damages, claims for payment, deficiencies, fines, judgments, settlements, liabilities, costs, and expenses (including reasonable attorneys’ fees, costs, penalties, interest, and disbursements) arising from or incurred in connection with claims asserted by a third party against a Lalamove Indemnitee arising directly or indirectly from, as a result of, or in connection with your (i) breach of this Agreement; (ii) negligence or misconduct with respect to your use of the Platform and/or your performance of Deliveries; (iii) violation or alleged violation of any law or the rights of any third party, including, without limitation, other Delivery Partners, Users, drivers, employees, subcontractors, assigns, and pedestrians; (iv) disclosure of “Confidential Information”; (v) ownership, use or operation of any vehicle used in the Delivery; (vi) failure to have proper insurance, licenses, permits or authorizations; (vii) any action or inaction by you and all damages or losses as a result of your performance of Deliveries with third parties and/or Users, including, but not limited to, damages to goods or personal property; and (viii) failure or alleged failure to pay all required taxes, withholding, insurance contributions or premiums. Under your duty to defend, Lalamove shall be entitled to use its own counsel. Your duty to defend is independent of your duty to indemnify. You will not consent to the entry of judgment or enter into any settlement relating to any claim (third-party or otherwise) without the Lalamove Indemnitees’ prior written consent.

3. In the event that your classification as an independent contractor is challenged, the parties agree that they will cooperate in good faith to defend such classification. To the fullest extent permitted by law, you agree to indemnify Lalamove against liabilities arising directly from your own acts or omissions. Nothing in this Section shall be construed to require you to waive any non-waivable statutory rights, including rights under the New York Freelance Isn’t Free Act or other Applicable Law. You further agree and acknowledge that you will not and cannot hold any Lalamove Indemnitee liable for any issues beyond their direct control, including any acts of God, loss of power, disruption of power, shutdown or technical difficulties with the Platform, system maintenance, failure of cellular reception, failure of other service providers, cancellation of services by other third parties, pandemic, epidemics, outbreaks, the COVID-19 pandemic, strikes, labor disputes, civil disturbances, hostilities, war, natural disasters, flood, fire, sabotage, accident, loss or destruction of property, intervention by governmental entities, change in laws, regulation, or orders, or other events, circumstances, or causes beyond Lalamove’s direct control.

12. DISCLAIMERS

1. The Services are provided “as is” and “as available.” Lalamove makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, availability of the Services or any Services requested through the use of the Services, or that the Services will be uninterrupted or error-free.

2. Lalamove does not guarantee the quality, suitability, safety or ability of third-party providers. You agree that the entire risk arising out of your use of the Services, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under Applicable Law.

3. Lalamove does not control, manage or direct any third-party providers. Third party providers are not actual agents, apparent agents, ostensible agents, or employees of Lalamove.

4. Lalamove does not control, endorse or take responsibility for any Delivery Partner Content or third-party content available on or linked to by the Services. Lalamove cannot and does not represent or warrant that the services or servers are free of viruses or other harmful components.

13. DELIVERY PARTNER ACCOUNT DEACTIVATION

a. This Agreement is effective as of the Effective Date and will continue to be in effect until you or Lalamove terminates this Agreement.

b. You may terminate this Agreement or stop using the Platform at any time and for any reason by giving Lalamove a notice of deactivation in accordance with Section 8 of this Agreement. You will not be eligible to access Deliveries on the Platform for 12 months following the date of the deactivation notice.

c. Lalamove may stop providing access to the Platform for the following reasons by giving you a notice of deactivation in accordance with Section 8 of this Agreement: (i) for material breach of this Agreement; (ii) for failing a background check any time before or after the Effective Date; (iii) material violation of the Community Guidelines and Privacy Policy; (iv) if your Delivery Partner Account is deactivated; or (v) for other commercially reasonable cause.

d. If you have been inactive for more than 180 days, Lalamove may deactivate your Delivery Partner Account. If your Delivery partner Account is deactivated for inactivity, you may re-enroll for use of the Platform.

e. If you opt out of receiving electronic communication, your Delivery partner Account will be deactivated. Subject to other provisions of this Agreement, you will be able to re-activate your Delivery Partner Account by notifying Lalamove that you agree to receive electronic communication from Lalamove.

f. If either you or Lalamove terminate this Agreement, you must uninstall the Lalamove Application from your device.

g. To delete your Delivery Partner Account, tap “Delete Account” in “Profile -> Settings -> Personal Information” in the Lalamove Application. Then follow the steps below:

1. Confirm you have understood and agree to our handling of remaining payments due to you for performance of Deliveries (if any).

2. Confirm your identity.

3. Select a reason for your account deletion request as shown within the Lalamove Application.

4. Click “Delete Account” after reading the full text as shown in the Lalamove Application. By clicking the “Delete Account” button, you agree to our handling of account deletion and its respective timeliness.

5. Click “Confirm”.

14. AGREEMENT TO MUTUAL ARBITRATION

1. You and Lalamove agree that, except as provided below, any dispute, controversy, or claim arising, or that has arisen, out of or relating in any way to this Agreement, any breach or termination of this Agreement, your relationship with Lalamove, and/or any Delivery or other contracted services you provide to Users, including any statutory, common law, or other types of claim (a “Claim”) will be determined by binding arbitration or in small claims court.

2. This agreement to arbitrate (the “Arbitration Agreement”) does not cover any claims that cannot be compelled to arbitration as a matter of Applicable Law, including claims for sexual harassment or sexual assault and certain administrative claims with local, state, or federal government agencies. In addition, nothing in this Arbitration Agreement shall be deemed to excuse a party from bringing an administrative claim before any agency in order to fulfill the party’s obligation to exhaust administrative remedies before making a claim in arbitration.

3. Notwithstanding the above, to the extent a party wishes to pursue a Claim after the administrative proceedings have concluded (or wishes to appeal an administrative decision), and those further proceedings would ordinarily be heard in a court, the party must resolve those further proceedings through arbitration or in small claims court, and not in state or federal court.

4. The parties understand and fully agree that by entering into this Arbitration Agreement they are giving up their right to have a trial by jury and are giving up their normal rights of appeal following the rendering of a decision except as Applicable Law provides for judicial review of arbitration proceedings. The parties anticipate that by entering into this Arbitration Agreement, they will gain the benefits of a speedy and less expensive dispute resolution procedure. The parties agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.

5. This arbitration provision shall survive termination of this Agreement and/or the termination of your relationship with Lalamove.

f. Class, Collective, and Representative Action Waiver. The parties agree that each may bring Claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding, except as otherwise provided under Applicable Law.

1. The parties waive the right to assert or participate in any class, representative, or collective claims against each other in court, arbitration, or any other proceeding, as well as the right to receive money or any other relief from any class or collective claims against each other in any forum.

2. Each party shall only submit their own individual claims against the other and will not seek to represent the interests of any other person. The Arbitrator shall have no jurisdiction or authority to adjudicate any class, representative, or collective claim, or to consolidate different arbitration proceedings with or join any other party to an arbitration between the parties.

3. If any portion of this Section is found to be unenforceable or unlawful in any respect or for any reason, or with respect to any particular Claim, then the relevant portion of this Section shall be severed from this Arbitration Agreement. Any such severance shall have no impact whatsoever on the remainder of this Section, and this Arbitration Agreement will still be fully enforceable as to any and all Claims, which must be resolved in arbitration, unless a party elects the small claims option under Section.

4. To the extent that any Claim is deemed to be non-arbitrable, or a court finds that a Claim must proceed on a class, collective, consolidated, or representative basis, that Claim must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of all such Claims shall be stayed, and any applicable statutes of limitations tolled, pending the outcome of any individual Claims in arbitration.

g. Notice of Claim. Before electing to seek arbitration or filing in small claims court, a party must give the other party written notice of any Claim within the applicable statute of limitations for the type of Claim(s) asserted (the “Notice of Claim”). 

1. Any Notice of Claim provided to Lalamove by you must be sent to Lalamove, 195 Montague Street, Brooklyn, NY 11201, United States. Any Notice of Claim provided to you by Lalamove will be sent to your current residential address on file with Lalamove. The Notice of Claim must identify and describe the nature of all Claims asserted and the facts upon which such Claims are based. 

2. The parties agree that, after a Notice of Claim is sent but before either you or Lalamove initiate arbitration or file a claim in small claims court against the other, we will personally meet via telephone or videoconference in a good-faith effort to confer with each other and try to resolve informally any Claim covered by this Arbitration Agreement. You agree to participate in the conference personally, and Lalamove agrees to have a company representative to participate in the conference.

3. If either party is represented by counsel with respect to any Notice of Claim, that counsel may participate in the conference as well. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution process required by this paragraph. If the parties do not reach an agreement to resolve the Claim within sixty (60) days after the Notice of Claim is received, you or Lalamove may commence an arbitration proceeding by filing a Demand for Arbitration or, alternatively, by filing a Claim in small claims court. 

4. You agree that you may not commence any arbitration or file a Claim in small claims court unless you have complied with this provision and made a good faith effort to resolve your Claim directly with Lalamove during that time.

h. Arbitration Procedures. The arbitration will be conducted by New Era ADR before a single arbitrator under the New Era ADR’s rules, which are available at https://www.neweraadr.com/new-era-adr-expedited-virtual-arbitration-rules-procedures, except as modified by this Agreement or otherwise agreed between you and Lalamove. For sake of clarity, New Era ADR’s standard rules will be the default unless otherwise agreed between you and Lalamove. Arbitration shall be held in the county in which you have entered into this contract before a single arbitrator. The Arbitrator will be selected via New Era ADR’s standard procedure.

1. The Arbitrator shall have exclusive authority to resolve any dispute relating to the validity, enforceability, waiver, unconscionability, or scope of this Arbitration Agreement and the arbitrability of any dispute between the parties with the exception of Section 2 of this Arbitration Agreement (Class, Collective, and Representative Action Waiver), which is to be determined by a court of competent jurisdiction and not by the Arbitrator.

2. Discovery shall be conducted in accordance with New Era ADR’s standard procedures and rules; however, the Arbitrator shall permit discovery sufficient to permit a full and fair exploration of the issues consistent with the streamlined nature of arbitration and shall provide the parties with a reasoned written decision explaining his or her factual and legal findings and conclusions.

3. Any arbitral award determination shall be final and binding upon the parties and subject to judicial review pursuant to the law applicable to judicial review of arbitration proceedings. The award shall be binding only among the parties and shall have no preclusive effect on any other arbitration or other proceeding involving a different party.

4. Lalamove will pay all costs unique to arbitration, including the Arbitrator’s fees and any portion of your New Era ADR filing fee that exceeds the filing fee for a civil action in court. Lalamove will not seek to recover its attorneys’ fees and costs in arbitration from you unless the Arbitrator finds that either the substance of your Claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).

5. Judgment on the Arbitrator’s award may be entered in any court of competent jurisdiction.

i. Small Claims Option. Either you or Lalamove can seek to have a Claim resolved in small claims court if all the requirements of the small claims court are satisfied. Either you or Lalamove may seek to have a Claim resolved in small claims court in the county in which you have entered into this contract, and you may also bring a Claim in small claims court of competent jurisdiction.

1. If a Claim qualifies for small claims court, but a party commences an arbitration proceeding, you and Lalamove agree that either party may elect instead to have the Claim resolved in small claims court, and upon written notice of a party’s election, the New Era ADR will administratively close the arbitration proceeding. Any dispute about whether a Claim qualifies for small claims court shall be resolved by that court, not by an arbitrator.

j. Relief Available in Arbitration. Unless you or Lalamove seek to have a Claim resolved in small claims court, the Arbitrator shall determine all issues of liability on the merits of any Claim asserted by you or Lalamove and may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual Claim.

1. To the extent that either party prevails on a Claim and seeks public injunctive relief (that is, injunctive relief that has the primary purpose and effect of prohibiting unlawful acts that threaten future injury to the public), the entitlement to and extent of such relief must be litigated in a civil court of competent jurisdiction and not in arbitration. The parties agree that litigation of any issues of public injunctive relief shall be stayed pending the outcome of the merits of any individual Claim in arbitration. Before a court of competent jurisdiction issues any public injunctive relief, it shall review the factual and legal findings of the arbitration award on which any injunction would issue with no deference to the Arbitrator.

k. Arbitration Fees. Payment of all filing, administration, and arbitrator fees will be governed by the New Era ADR Rules. You are required to pay the New Era ADR initial filing fee, but Lalamove will reimburse you for this filing fee at the conclusion of the arbitration to the extent it exceeds the fee that you would have to pay to file a complaint in federal or state court in the county in which you have contracted to provide contracted services under this Arbitration Agreement or in any competent jurisdiction, whichever amount is greater. If the Arbitrator finds that either your Claim or the relief sought in your Demand for Arbitration was frivolous, was brought for an improper purpose, or otherwise violates the standards set forth in Federal Rule of Civil Procedure 11(b), then the payment of all fees will be governed by the New Era ADR Rules and Lalamove will not reimburse your initial filing fee. The parties agree that the New Era ADR has discretion to modify the amount or timing of any administrative or arbitration fees due under the New Era ADR Rules where it deems appropriate, provided that such modification does not increase the New Era ADR fees to you or Lalamove and you and Lalamove waive any objection to such fee modification.

15. SEVERABILITY

Any provision of this Terms of Use which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction and the application to such facts and circumstances, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof or the application thereof to other facts and circumstances, and any such prohibition or unenforceability in any jurisdiction shall not invalidate or render unenforceable such provision in any other jurisdiction.

16. NO WAIVER

The failure of Lalamove or you in any instance to insist upon a strict performance of the terms of this Terms of Use or to exercise any option herein, shall not be construed as a waiver or relinquishment of such term or option and such term or option shall continue in full force and effect.

17. GOVERNING LAW

Except as otherwise set forth in these Terms of Use, these Terms of Use shall be exclusively governed by and construed in accordance with the Applicable Law.

18. SUCCESSORS

These Terms of Use, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Lalamove without restriction. Any attempted transfer or assignment in violation hereof shall be null and void. These Terms of Use bind and inure to the benefit of each party and the party’s successors and permitted assigns.

19. CAPTIONS

Captions appearing in these Terms of Use are for convenience only and do not in any way limit, amplify, modify or otherwise affect the terms and provisions of these Terms of Use.

This Lalamove User Terms of Use (this “Agreement,” including the Community Guidelines and Privacy Policy, “Terms”) governs the access or use by you (the “User” or “you”) of the information service platform (the “Platform”) through our mobile applications, websites, applications (together “Applications”) and delivery services contemplated by this Agreement (the “Shipment Delivery”). These Terms constitute a legally binding agreement between Lalamove (Delaware) Technology LLC, a Delaware limited liability company with its registered office at 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex (“Lalamove”), and you. This Agreement becomes effective on the earlier of: (a) the date you electronically accept or acknowledge this Agreement by clicking “Accept,” checking the designated box, or otherwise indicating your assent during the creation of your User Account to access the Platform; or (b) the date you first request any Shipment Delivery using the Platform, regardless of whether you have completed the account registration process (the “Effective Date”). By taking either action, you acknowledge and agree to be bound by all terms and conditions set forth in this Agreement.

You must carefully read through this Agreement before accessing or using the Platform.

IMPORTANT: PLEASE NOTE THAT THIS AGREEMENT, INCLUDING THE ARBITRATION AGREEMENT (SEE SECTION 5 BELOW), CONTAINS PROVISIONS GOVERNING HOW CLAIMS BETWEEN USERS AND LALAMOVE CAN BE BROUGHT. PLEASE REVIEW THE ARBITRATION AGREEMENT CAREFULLY AS IT REQUIRES USERS TO RESOLVE ALL DISPUTES WITH LALAMOVE ON AN INDIVIDUAL BASIS AND, WITH LIMITED EXCEPTIONS, THROUGH FINAL AND BINDING ARBITRATION. BY ENTERING INTO THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.

By using or accessing the Platform, you hereby expressly affirm that:

• You have read and understand this Agreement

• You will comply with this Agreement;

• You are at least the age of legal majority in your place of residence and otherwise legally competent to enter into contracts; and

• You also acknowledge and agree that you have the authority to enter into this Agreement personally and, if applicable, on behalf of any organization on whose behalf you have enrolled for use of the Platform and to bind such organization to this Agreement.

IF YOU DO NOT AGREE TO ANY OF THESE TERMS OF USE, PLEASE DO NOT ACCESS OR USE THE PLATFORM OR REQUEST ANY SHIPMENT DELIVERIES.

In this Agreement, “Applicable Law” means the laws, rules, and regulations of the jurisdiction in which Shipment Deliveries are requested by the User.

Lalamove reserves the right to modify the terms of this Agreement, including the Community Guidelines, from time to time. Such changes will not apply to arbitrations pending at the time the change is made. If we make changes, we will notify you by updating the date at the top of this Agreement and, in some cases (such as when we make material changes), we will provide you with additional notice (such as adding a statement to our homepage, sending you an email notification to the email address associated with your User Account, or via text message to the phone number linked to your User Account). You are responsible for reviewing this Agreement periodically to stay informed about our practices and/or modifications to those practices. Changes to this Agreement become effective when the revised Agreement is posted to our homepage or when we notify you. If you continue to use the Platform and/or Services after the revised Agreement has been posted or after you have been notified, you will be deemed to have accepted the changes and/or modifications to this Agreement. If you disagree with the updated Agreement, you may stop using the Services before they take effect.

Our Services

1. Lalamove is a technology service provider that connects its customers (including but not limited to, small businesses, commercial customers, and individual customers, collectively “Users”) with individuals who provide delivery services (“Delivery Partners”). These delivery services (“Shipment Delivery”) are facilitated through the Platform and are collectively referred to as the “Services”.

2. You acknowledge and agree that Lalamove’s Platform only provides neutral, independent third-party matching services. Lalamove does not provide delivery services. Lalamove only handles the planning and coordination for Shipment Delivery. Lalamove is not responsible for the acts and/or omissions of any Delivery Partners, and any liability in relation to the Shipment Delivery shall be borne by Users to the fullest extent permitted by Applicable Law.

3. You affirm that the Delivery Partner’s relationship with Lalamove is that of an independent third party (an independent contractor) and not an employer and employee relationship. You acknowledge and agree that the Platform is a technology service provider only, and not in the business of parcel delivery. The core business of Lalamove is limited to planning Shipment Delivery and providing a neutral technology interface that enables independent third-party Delivery Partners and Users to connect and facilitate payment in exchange for delivery services.

4. As a User, you acknowledge that Delivery Partners provide delivery services solely on their own behalf and not on behalf of the Platform.

Use of the Software

While using the software provided by Lalamove (“Software”) you agree that you will not:

1. Rent, lease, sublicense, distribute or transfer copies of the Software or the license for the use of the Software to any third parties;

2. Probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform;

3. Modify, adapt, reverse engineer, decompile, disassemble, translate the Software or create derivative works based on the Software;

4. Interrupt the normal operation of the Software, or use any methods to export or modify the source code of the Software;

5. Upload or send out any kinds of computer viruses, worms, trojans, or malicious codes; and

6. Install or execute the Software on any device other than a mobile device or web browser running operating systems approved by Lalamove; and.

7. other than the license to use the Software granted in this Agreement, no other license or right is granted to you. Ownership of the Software and all other rights are expressly reserved by Lalamove and its suppliers.

Use of the Services

User Account

To use the Services, you must register for a personal account (“Account”) with Lalamove; provided, however, that Corporate Account Users may register and use the Platform on behalf of their organization in accordance with this Agreement. During Account registration, you must provide your personal information, such as your name, contact information in accordance with Lalamove’s Privacy Policy.

Once the Account registration is successfully completed with Lalamove, you will be provided with an Account, accessible with a confidential password of your choice. The Services or Platform may be restricted/limited based on your resident jurisdiction because of age or other legal restrictions. In such cases you must abide by the age limits or other restrictions and not use the Services or the Platform.

You agree that the information you provide and maintain on the Platform is accurate, complete and valid. Lalamove is not liable for false, incomplete, outdated or incorrect registration information provided by you. Your failure to enter or maintain accurate, complete, and valid information may result in your inability to access and use the Services. You are responsible for all activity that occurs under your Account. Lalamove is entitled to verify the information that you have provided at all times and refuse your use of the Services without providing reasons and prior notice.

You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and the Applications. Lalamove does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. Lalamove reserves the right to terminate the use of the Services should you be using the Service in an incompatible or unauthorized device or that the security of your account has been compromised in any way or for any reason we may find just.

While using the Services, you agree that:

• You shall only access the Services using means explicitly authorized by Lalamove;

• The Platform and Services provided will solely be used by you, for your personal use and will not be resold to any third party; provided, however, that Corporate Account Users may use the Platform and Services on behalf of their organization in accordance with this Agreement;

• You will not authorize others to use your Account;

• You are only allowed to open a single Account;

• Transferring of your Account to any other person or legal entity is not permitted;

• You cannot use an account that is subject to any rights of a person other than you without appropriate authorization;

• Lalamove holds the right to include/exclude Users from promotional offers;

• The Services cannot be used for unlawful purposes, including but not limited to (i) violation of Applicable Law; (ii) storing or sending any unlawful material; (iii) sharing of sensitive personal information of others, without their consent (iv) causing intentional harm, nuisance, inconvenience or annoyance; (v) impairing or harming the proper operation of the Services; (vi) exhibiting the tenor of impersonating another person; or (vii) copying or distributing the Services without the permission of Lalamove;

• Your password or any identification credentials that Lalamove provides to you should be secure and confidential;

• Proof of identity or other documentation should be submitted immediately if requested by Lalamove;

• You must comply with Applicable Law while using the Services;

• Users agree that all requests facilitated through the Platform must be booked and paid through the Platform in order to ensure safety, insurance coverage, and proper application of this Agreement. This provision is not intended to limit Delivery Partners’ independent right to offer services outside the Platform;

• You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. Lalamove reserves the right to bar any such activity;

• You shall not attempt to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Platform;

• You shall not collect or harvest any personally identifiable information, including account names, from the Platform;

• You shall not engage in threatening, harassing, discriminatory (based on race, gender, age, disability, or any other protected classification) or any other conduct that Lalamove deems inappropriate when using the Services; and

• You agree to grant Lalamove the rights to share your information and/or permitted information, with any third parties in accordance with Lalamove’s Privacy Policy.

Rules of Use:

• User represents and warrants that User is either the owner or the authorized agent of the owner of the goods and materials comprising any requested shipment(s), and that the User is authorized to order that the shipment(s) be made in accordance with the User’s instructions.

• User represents and warrants that User has accepted this Agreement not only for User but (if applicable) also as the agent for and on behalf of the owner of the goods and materials comprising shipments.

• User understands that Delivery Partners will be directed by the User’s instructions to deliver shipments to the User’s designated location. User agrees that neither the Delivery Partner nor Lalamove holds title to or acquires any ownership interest in any shipments that the Users request to be delivered through the Services.

• Users shall verify the information of the Delivery Partner and vehicle and use User’s own discretion to decide whether or not to accept the Delivery Partner’s services before the shipment. User shall be deemed to have accepted all information (including but not limited to the information of the Delivery Partner and vehicle) relating to the shipment provided by the Delivery Partner. Whether or not such information is identical with the User’s order information. After the shipment, User shall not hold Lalamove liable for any inconsistency between any information in the shipment and the order information. 

• User shall provide sufficient, accurate and executable instructions or orders to the Delivery Partner(s). Should the User change such instructions (including pick-up or delivery location) the cost of the Services may increase with such increase being charged to the User. User represents and warrants that User has complied with all laws and regulations relating to the nature, condition, packaging, handling, storage and carriage of the goods and materials comprising shipments. User shall not dispatch (and Delivery Partners are entitled to refuse transport of) (i) illegal items; (ii) hazardous materials as defined by 49 C.F.R. unless expressly permitted; (iii) weapons/ammunition; (iv) cash, bearer instruments; (v) perishable or temperature‑sensitive goods without appropriate packaging and paid temperature control; (vi) live animals; and (vii) alcohol/tobacco without legal age verification and where permitted by law. User is liable for any loss or damages (including physical damage, lost revenue, personal injury, financial damage or loss, or any other loss or damage) suffered by any third party as a result of a User’s breach of this Agreement.

• User will not cause to have delivered alcohol or tobacco products as part of its shipment if prohibited by local law or regulation.

• Delivery Partners will not open and inspect shipments nor be responsible for the transportation of special goods without prior agreement from the User. Lalamove and Delivery Partners shall bear no responsibility or any legal liability resulting from the transportation and delivery of shipments.

• User must ensure shipments are securely packed to prevent damage during delivery and that no part can be removed without visibly breaking the packaging, seal, or adhesive. User must package shipments to prevent damage during transport. Fragile items must be packed in durable containers with sufficient internal protection to prevent bending or impact damage. These containers must be clearly marked “Fragile” above the recipient’s address.

• Lalamove is not responsible for protecting perishable items or those needing temperature control during transport. If available, such protection is provided solely by the Delivery Partner. These items are shipped at the User’s own risk.

• User must provide all necessary shipment details. If the recipient is unavailable, no one else can accept the delivery, and no alternate instructions are given, the Delivery Partner will call the User and attempt to return the shipment. If unreachable, the Delivery Partner may try redelivery. Unclaimed items will be sent to Lalamove’s local office. If not collected within 14 calendar days, Lalamove may dispose of them at its discretion. The User is responsible for any additional handling or shipping fees, and a new order will be required for re-transportation.

• The Delivery Partner may but not obliged to assist with loading, unloading, moving, hauling, or lifting the User’s shipment. Users must read and understand the relevant policies published by Lalamove. 

Lalamove reserves the right to terminate the Account, Services and use of Application in the event of non-compliance with any of the above requirements. Lalamove reserves the right to modify, terminate or suspend the Services to you at any time, without prior notice, due to any changes in our internal policy or the Applicable Law or any breach of this Agreement by you, or for any necessary reason at Lalamove’s sole discretion. Any suspension or termination of access relates solely to Platform participation and does not affect or control the independent business activities of Delivery Partner.

Communication

By creating an Account, you electronically agree to accept and receive communications from Lalamove including via email, text message, calls, and push notifications to the mobile device or cellphone number you provide to Lalamove. Message and data rates apply. You understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of Lalamove, its affiliated companies and/or third-party contractors, including but not limited to communications concerning orders placed through your registration with respect to the Services. You may opt-out by changing your notification preferences. Please note that opting out may impact your use of the Services.

Lalamove is committed to complying with the Telephone Consumer Protection Act (TCPA) and ensuring that your rights are respected regarding telemarketing communications. The TCPA restricts certain unsolicited marketing communications via phone calls, text messages, and fax transmissions. By providing your phone number and creating a Delivery Partner Account, you consent to receive calls and text messages from Lalamove, including marketing calls. Calls and text messages may be autodialed, and data rates may apply. The frequency of text messages varies. Message and data rates apply. You may text STOP to cancel any time. Consent is not a condition of purchase.

Promotional Offers and Credits

Lalamove may, at its discretion, offer promotions with varying features and rates to selected Users. These offers are governed by this Agreement and may apply only to specific Users as stated in the offer.

By using a promotional offer, you agree that it:

• Must be used only by the intended recipient, for the stated purpose, and in a lawful manner.

• Cannot be duplicated, sold, transferred, or shared publicly unless Lalamove explicitly allows it.

• Is subject to the specific terms set by Lalamove.

• Cannot be exchanged for cash or its equivalent.

• Expires on the date specified in the offer.

Lalamove may withhold or revoke any credits or benefits obtained through an offer if it determines the redemption was erroneous, fraudulent, illegal, or violated the offer terms or this Agreement. Lalamove may modify or cancel offers at any time without liability.

Lalamove may also issue complimentary credits for use on its Services. These credits are subject to specific terms, are non-redeemable for cash, and will be removed from your account upon expiration.

Other Third-Party Interactions

While using or accessing the Platform, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third-party service providers, advertisers or sponsors showing their goods and/or services through the Platform. Any such activity, terms, conditions, warranties or representations associated with such activity, are solely between you and the applicable third-party. Lalamove and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third-party. Lalamove has no responsibility or liability arising from any agreements between you and such third-party providers.

Payments on the Services

Except for Corporate Account Users, use of the Platform is free of charge, however, Lalamove reserves the right to introduce a fee for the use of the Platform. (If we introduce this fee, you will be notified and accordingly, you can decide to continue or terminate your Account).

While using the Services you understand and agree that:

• Lalamove shall charge you any applicable tolls, taxes and any other fees that may be due for a particular use of the Service (“Charges”) for the transportation services and other services provided to you by the Delivery Partner. Charges may include base fares, distance/time amounts, tolls, taxes, surcharges, wait‑time, and other applicable fees, as disclosed before you place an order. Certain amounts may be estimated and are subject to reasonable post‑completion adjustment (e.g., tolls, wait‑time). When you pay Charges through the Platform, such payment is deemed made directly to the Delivery Partner. This satisfies your payment obligation to that Delivery Partner. Final Charges may vary from any initial estimate and are subject to adjustment based on factors such as supply and demand, distance, time, tolls, surcharges, and other applicable conditions disclosed in the Platform. Refunds are handled per our Refund Policy;

• The Charges are due when the order is placed and will be deducted from your preferred payment method designated in your Account;

• The Charges paid are non-refundable, unless otherwise determined by Lalamove on a case-by-case basis;

• Charges quoted are in U.S. Dollars and applicable taxes where required by law;

• Any priority fee or add-on fee is voluntary, however once you select to pay those fees, they will be added into the Charges and you are obliged to pay them;

• Lalamove reserves all right to adjust the charges based on actual circumstances;

• Any application/request for service is subjected to availability of resources. In the event any application submitted is not processed, Lalamove shall inform the User by email, text message, calls, or push notifications to the mobile device or cellphone number you provide to Lalamove;

• Lalamove reserves its full discretion to determine whether to refund to the User the equivalent sum of amount paid in the event Lalamove for any reason is unable to process the application/request;

• You may elect to cancel your request for services from the Delivery Partner at any time prior to the arrival of Delivery Partner, in which case you may be charged a cancellation fee without prior notice;

• Receipt is issued to the User when the payment for Charges is successful.

You can choose to pay for the Charges by the following methods:

• Cash Payment:

Cash payment towards the Charges shall be borne by you.

• Electronic Payment Gateways:

You may settle the Charges through third-party Electronic Payment Gateways. The process of the payment is subject to the confirmation from the third-party payment processor (“Payment Processor”). Lalamove is not responsible for any errors on the Payment Processor’s end. Lalamove shall not be responsible for any unauthorized use of your Electronic Payment Gateways during or after availing the Services.

• Credit Card:

Lalamove offers you the facility to make payments through a credit card enabled by Payment Gateways (“PGs”) or Payment Processors provided by any of Lalamove’s affiliates or partners or unrelated third parties. You agree and undertake to share relevant payment details including credit/debit card details (“Card Details”) with the PGs and the Payment Processors for the successful completion of payment towards total transaction amount to Lalamove and authorize the PGs and the Payment Processors to complete such transactions. In this respect, it is clarified that all PGs and the Payment Processors whose services are utilized for the purposes of the Services shall be PCI-DSS (“Payment Card Industry – Data Security Standard”) compliant. Your authorization will remain in effect as long as you maintain an Account in the Platform. In the event you delete your Card Details with the PG or the Payment Processors or if you delete your Account, the PGs or the Payment Processors will not process any further transactions initiated by you. Your authorization under this clause is subject to any other terms and conditions of the PGs and the Payment Processors. Lalamove shall not be responsible for any issue from payments via credit/debit cards.

Any payment related issue, except when such issue is due to an error or fault of Lalamove, shall be resolved between you and the PGs or Payment Processors. The processing of the credit or payment, as applicable, are subjected to all applicable terms and conditions, privacy policies and other terms of applicable PGs or Payment Processors and your credit/debit card scheme in addition to these Terms. Lalamove cannot be held responsible for any errors or faults resulting from the Payment Processors.

AGREEMENT TO MUTUAL ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

1. Except as expressly excluded below, the parties agree that any and all claims, disputes, or controversies, past, present, or future, arising out of or relating to (i) this Agreement; (ii) the parties’ contract(s) or relationship; or (iii) any related statements, acts, or omissions (each a “Dispute” and collectively, “Disputes”) shall be resolved exclusively by final and binding arbitration on an individual basis to the fullest extent permitted by applicable law.

2. Negotiation. The parties shall first attempt in good faith to resolve any Disputes through executive-level negotiations for at least thirty (30) days after written notice of the Dispute. Binding Arbitration. If the parties do not resolve the Dispute within such period, the Dispute shall be finally resolved by binding arbitration administered by New Era ADR under New Era ADR’s rules, which are available at New Era ADR Expedited Virtual Arbitration Rules & Procedures — New Era ADR, except as modified by this Agreement or otherwise agreed between you and Lalamove.

3. The Federal Arbitration Act, 9 U.S.C. §§ 1–16 (“FAA”), governs this Section. The seat (legal place) of arbitration shall be the City and State in which the Shipment Delivery, or any applicable Shipment Deliveries, was performed, and the hearing venue shall be the City and State in which the Shipment Delivery, or any applicable Shipment Deliveries, was performed unless the arbitrator orders otherwise or the Parties agree to remote proceedings.

4. Arbitrator and Procedures. The arbitration shall be conducted by a single neutral arbitrator appointed in accordance with the applicable rules. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Section, including any contention that all or part of this Section is void or voidable.

5. Individual Proceedings Only. The parties agree that the arbitration shall proceed solely on an individual basis. Class, collective, consolidated, or representative actions are not permitted. If this waiver is found unenforceable as to a particular claim, that claim shall be litigated in court, and the remaining claims shall be arbitrated.

6. Confidentiality. Except as required by law, the Parties shall maintain the confidentiality of the arbitration, including the hearing, submissions, and award.

7. Judgment. The arbitrator’s award shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

8. Carve-Outs/Exclusions.

   1. Either party may seek temporary, preliminary, or permanent injunctive relief in court to protect its confidential information, trade secrets, or intellectual property, pending appointment of an arbitrator or on an emergency basis.

   2. Notwithstanding the above, Lalamove may seek recovery for unpaid fees under this Agreement in the state and federal courts located in the City and State in which the Shipment Delivery, or any applicable Shipment Deliveries, was performed. Such a claim is not subject to the foregoing arbitration provision.

   3. Either party may also pursue an individual claim in small‑claims court within that court’s jurisdictional limits.

   4. Claims that cannot, by law, be compelled to arbitration (if any) are excluded; nothing herein waives any right a party has under such laws.

Intellectual Property Ownership

Lalamove alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Platform and the Services. These Terms do not constitute a sale and do not convey to you any ownership rights in or related to the Platform, the Services, or any intellectual property rights owned by Lalamove. Company names, logos, and the product names associated with the Platform and the Services are trademarks and/or intellectual property of Lalamove or third parties, and no right or license is granted to use them. You agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Platform and the Services.

By providing content, information or materials (“User Content”) to Lalamove, you grant Lalamove a worldwide, perpetual, irrevocable, transferrable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised, without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

You acknowledge that Lalamove only acts as a passive channel for the distribution of the User Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Content. Lalamove shall not be continuously monitoring User Content published by you or moderating between Users, nor shall Lalamove be under an obligation to do so. Without limiting the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Content do not necessarily represent those of Lalamove.

Any use by you of the User Content is entirely at your own risk. You represent and warrant that any User Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third-party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph.

You agree to indemnify and keep Lalamove, its affiliates and licensors indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by Lalamove or its affiliated companies related to any User Content posted or transmitted by you or your other use of the website, the Service or the Application.

Lalamove reserves the right at its sole discretion to block or remove (in whole or in part) any User Content posted or transmitted by you and which Lalamove believes is not in accordance with these Terms (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to us.

Lalamove respects your rights to your ideas, please do not submit any confidential ideas, information, or suggestions in any form to Lalamove or any of its affiliates. For any ideas, information, or suggestions you do submit, regardless of what your communication regarding your submissions says, you understand that your submissions are voluntary and the following terms shall apply to your submissions: (i) your submissions and their contents will automatically become the property of Lalamove, without any compensation to you; (ii) Lalamove has no obligation to review your submissions; (iii) Lalamove may implement and distribute any portion of your submissions and their contents for any purpose in any way, without any compensation to you; and (iv) Lalamove has no obligation to keep your submissions confidential.

You may use information on the Platform purposely made available by Lalamove for downloading from the Platform, provided that you:

• Do not remove any proprietary notice language in all copies of such documents and make no modifications to the information;

• Use such information only for non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; and

• Do not make any additional representations or warranties relating to such information.

This Agreement does not constitute a sale and does not convey to you any rights of ownership in or related to the website, the Application or the Service, or any intellectual property rights owned by Lalamove.

DMCA Notice. If you believe content infringes your copyright, please submit a notice to our DMCA Agent at takedowns@lalamove.us / Floor 14, Room 1103, 195 Montague Street, Brooklyn, NY 11201 with the information required by 17 U.S.C. § 512.

Disclaimers

The Services are provided “as is” and “as available.” Lalamove makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the Services or any services requested through the use of the Platform, or that the Services will be uninterrupted or error-free.

Lalamove does not guarantee the quality, suitability, safety or ability of third-party providers. You agree that the entire risk arising out of your use of the Services, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under Applicable Law.

Lalamove does not control, manage or direct any third-party providers including Delivery Partner. Third party providers are not actual agents, apparent agents, ostensible agents, or employees of Lalamove.

Lalamove does not control, endorse or take responsibility for any User Content or third-party content available on or linked to by the Services. Lalamove cannot and does not represent or warrant that the services or servers are free of viruses or other harmful components.

Delivery Partners are independent contractors. Participation in the Platform does not create an employment relationship, and nothing in this Agreement shall be construed to limit a Delivery Partner’s right to conduct their business independently, including providing similar services outside the Platform.

Limitation of Liability

Lalamove is not responsible and shall not be held liable for:

• Damage/defect/change of item/property from its original state due to substandard packaging;

• Item/property already damaged/defected/changed before the start of the transportation;

• Quality of the Services as it is entirely dependent on the Delivery Partner, who is ultimately providing you the transportation and/or logistics services;

• Any booking that is not accepted;

• Any damages resulting from the use of or inability to use the Services, including damages caused by wrong usage of the Services, error in call center number, network issues, malware, viruses or any incorrectness or incompleteness;

• Appropriateness of mobile or email or any other communication medium. You shall be responsible for immediately reporting the errors, if any, occurred in the information sent to you regarding booking confirmation;

• Any direct, indirect, punitive, incidental, special or consequential damages or for any damages whatsoever including profit and loss, whether based on contract, tort, negligence, strict liability or otherwise, even if Lalamove has been advised of the possibility; and

• Any lost items during the Services, Lalamove will try to locate the items on a “best-effort” basis but is not responsible for any loss or damages of such items.

Without limiting the foregoing, to the fullest extent permitted by Applicable Law, in no event will Lalamove’s aggregate liability arising out of or in connection with this Agreement or the Services rendered hereunder, whether in contract, tort (including negligence, product liability, or other theory), warranty, or otherwise, exceed the amount of three times the Charges of the order or USD200 (whichever is less). THE FOREGOING DOES NOT LIMIT LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR WILLFUL MISCONDUCT, OR ANY LIABILITY THAT CANNOT BE LIMITED BY LAW.

Indemnity

By accepting this Agreement and using the Service, you agree to defend, indemnify, and hold Lalamove, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys, and agents harmless from and against any and all claims, costs, damages, losses, liabilities, and expenses (including attorneys’ fees and costs) arising out of or in connection with:

• Your violation or breach of any term of this Agreement or any Applicable Law or regulation, whether referenced herein;

• Your violation of any rights of any third party, including Delivery Partner arranged via the Platform; or

• Your use or misuse of the Service.

Governing Law

This Agreement and any Dispute (as defined in the Arbitration Agreement) shall be governed by and construed in accordance with the Federal Arbitration Act (“FAA”) and, to the extent state law applies, the laws of the State of New York, without regard to its conflict‑of‑law principles. Subject to the Arbitration Agreement, any non‑arbitrable claim or proceeding shall be brought exclusively in the state or federal courts located in New York County, New York, and you and Lalamove irrevocably consent to the personal jurisdiction and venue of those courts. Nothing in this Agreement affects any rights you may have under non‑waivable consumer protection laws in your state of residence.

General

This Agreement, and any rights and licenses granted under it, may not be transferred or assigned by you, but may be assigned by Lalamove without restriction. Any attempted transfer or assignment in violation hereof shall be null and void. This Agreement binds and inures to the benefit of each party and the party’s successors and permitted assigns.

If any provision of this Agreement is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of this Agreement but the legality, validity and enforceability of the other provisions in this Agreement shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of this Agreement.

Corporate Account User Specific Provisions

In addition to this Agreement, this section applies to you (“Company”) and your authorized personnel upon your completion of sign-up of Corporate Account at https://web.lalamove.us/register/business.

Corporate Account User

You acknowledge and understand that your authorized personnel (“Authorized User”) must (i) download and install the Application on a compatible device, (ii) register for and maintain an active personal Account (“Active Account”) until the Corporate Account is terminated. 

You shall provide Lalamove with (i) such Active Account holder’s name, (ii) the Active Account holder’s company email address on the top-level domain of yours (e.g., name@companydomain.com), and (iii) other identifying information about the Active Account holder as reasonably requested by Lalamove. Lalamove will identify the Active Account and link such Active Account with your Corporate Account. The Authorized User will be able to access Corporate Account features upon the satisfaction of the above steps (“Corporate Account User”).

You will be responsible for any acts or activities of the Corporate Account User. The Corporate Account User shall be entitled to access (i) Corporate Order Record, (ii) Corporate Wallet, (iii) Corporate Favorite Drivers and (iv) Corporate Statements. You agree to pay all charges incurred under Corporate Order Record, as well as any applicable fees incurred by Corporate Account Users.

Account Administration

Lalamove’s primary contact with you shall be by way of your appointed administrator set forth in the sign-up page (“Company Admin(s)”). The Corporate Account’s page may enable you to (a) view a current list of all Authorized Users who have been invited and Corporate Account User who have been linked, (b) provide additional Data to invite additional Authorized Users, (c) revoke any Corporate Account User’s access (d) view relevant order information and review balance activity using Portal Data, (e) manage and update the Authorized Users on file and (f) view current, appoint new, and remove Company Admins. You agree to use Portal Data solely for legitimate business purposes including, but not limited to, business expense processing, accounting, and budgeting purposes. Lalamove reserves the right to add, remove and update features and functionality of the Corporate Account at any time without any notice to you.

You agree to (a) maintain all Portal login credentials in confidence, (b) only permit the Company Admin to access the Portal, and (c) update all information of the Company Admins to ensure that it is current, accurate, and complete. You shall be responsible for all activities that occur under your Portal login credentials including keeping and maintaining an accurate list of Authorized Users and current Corporate Account User.

Charges

Lalamove reserves the right to charge a premium for Corporate Account.

You agree that Company is responsible for all charges incurred under the Corporate Account or by Corporate Account User regardless of whether such charge is authorized by Company.

API Access

Lalamove provides service via API integration. Please refer to the Lalamove API Terms & Conditions for details.

Warranties

You further represent and warrant that: (a) you have all rights and permissions necessary to provide Lalamove with the Data and any other information provided to Lalamove hereunder in connection with the Service; (b) you have obtained consent from the Authorized Users to provide Lalamove with any personal data in connection with the Service, (c) you have notified, and obtained consent from Authorized Users that Lalamove will provide them with detailed order information for the Services or other bookings charged to your Corporate User Account.

Last Updated: November 6 , 2025

Lalamove Community Guidelines (the “Community Guidelines”) were developed to enable a positive platform experience for customers (including but not limited to small businesses, commercial customers, and individual customers, collectively “Users”) and individuals who provide delivery services (“Delivery Partners”) of the information service platform, including the Lalamove application and the API (collectively referred to as the “Platform”), and for them to feel safe and respected.

Our Community Guidelines apply to everyone who uses the Platform including, but not limited to, Users and Delivery Partners. It is also applicable for all the interactions anyone may have with Lalamove employees available through online support systems or over the phone.

We update our guidelines regularly to ensure that those using the Platform always feel safe and welcome. Lalamove reserves the right to update our Community Guidelines at any time. Please review our Community Guidelines regularly.

Thank you for supporting and providing a welcoming environment for everyone on the Platform.

Lalamove reviews all reports about potential violations of our Community Guidelines, and we may investigate those reports. Your account may be put on hold until our review is complete. Failing to follow any of our Community Guidelines may result in the loss of access to all or part of the Platform.

Guidelines for all of us

These Community Guidelines are Platform participation standards only. They are not employment policies, nor do they create an employer-employee relationship. Compliance with these standards is a condition of maintaining access to the Platform, and does not constitute supervision or control of how Delivery Partners perform Deliveries.

The core Community Guidelines are as follows:

Fostering positive communication and experiences for anyone using the Platform is key to having safe interactions on the Platform.

Lalamove is committed to maintaining a safe environment for everyone using the Platform.

We expect everyone who uses the Platform to do their part and strictly adhere to relevant laws, rules, and regulations of the jurisdiction in which delivery services (“Delivery”) are performed by a Delivery Partner (the “Applicable Law”).

We value your feedback, thoughts, and concerns and welcome your comments, provided they are expressed in a way that is respectful to us and our community. Our team is continually improving our Community Guidelines, and your feedback is important to help us to take appropriate action to keep our Community Guidelines relevant to your experience on the Platform.

Everyone in the Lalamove community should behave like they want to be treated—with respect, courtesy, and compassion. The approach you take while using the Platform can leave an impact. That is why courtesy matters and why you are expected to exercise good judgement and behave decently toward other people when using the Platform and interacting with others in the Lalamove community—just as you would in any public place.

Expectations are important and failing to meet those expectations can be viewed as rude behavior. For example, late deliveries are a problem for both the recipient and the sender, Delivery Partners should try to be on time to pick up or drop off goods for Delivery. Post-delivery contact is also not expected by Users or Delivery Partners. Please do not contact Users or Delivery Partners after Delivery is complete for any personal reasons. If there is a dispute, do not take matters into your own hands by yelling, using abusive language or slamming doors.

Respecting personal space and privacy is essential. Having a casual conversation is fine as long as the other party is comfortable chatting with you. Please do not share anyone’s personal information beyond what is necessary for completing a delivery. Recording or photographing others without their consent is not allowed. Protecting personal data helps keep everyone safe and secure.

The following list provides examples of inappropriate conduct; however, it is important to note that they are not exhaustive:

• Please do not ask personal questions (for example, about relationship status, monetary or sexual orientation)
• Bear in mind that societal and personal norms vary — for example commenting on appearance may be offensive to some. This includes both derogatory or “complimentary” comments
• Explicit comments or non-verbal gestures can make others uncomfortable (for example: slurs, or graphic or suggestive messages)
• Do not flirt with anyone (e.g., through non-verbal cues, physical proximity, or inappropriate gestures
• Displaying indecent material is not permitted (e.g., sexually suggestive objects, words, phrases, or pictures)
• We strongly advise you to respect the privacy and personal space of other users. Contact (i.e., texting or calling) outside of professional grounds can be viewed as a form of harassment or a breach of personal security and data protection
• Content that is pornographic, sexually explicit, or involves sexual violence or assault is not permitted and cannot be shown/displayed
• Sexual assault and misconduct are prohibited
• Lalamove does not condone any form of violence or aggression. Violent and aggressive behavior is not permitted including using obscenities or innuendo, or making threats or physical violence

Users and Delivery Partners should maintain valid and effective communication methods to facilitate smooth Delivery. Any contact and communication should end once the Delivery is completed. Contacting or stalking either Delivery Partners or Users after Delivery is completed for any reasons online or offline is a form of infringement of personal space and privacy, and could lead to legal consequences including but not limited to civil and/or criminal liability. Lalamove is not responsible for any such conduct or for any civil and/or criminal liability caused by such conduct. For any returned or lost items, Users and Delivery Partners can contact Lalamove via the Platform. Unwanted contact, such as texting, calling, social media communication, visiting, or attempting to visit post-Delivery can be considered harassment. The safety and security of everyone matters to Lalamove, please do not share any unnecessary contact information. Unauthorized disclosure of personal contacts, information, or delivery details is strictly forbidden.

We work to make sure you always feel safe and welcome. Lalamove will not tolerate unlawful discrimination conduct or harassment of any kind, including towards the Lalamove Customer Service and Delivery Partner Operations teams. It is against the law to discriminate against someone because of the following reasons:

• age
• color
• disability
• gender
• marital status
• national origin
• pregnancy and maternity
• race
• religion or belief
• sexual orientation

Discrimination can occur in the following ways:

• It is disrespectful to make derogatory or discriminatory remarks about a person or group whether or not the other party belongs to the group. Applicable Law may demand and/or permit the providing of services to and for the benefit of a specified group of people. Services that are needed or allowed by Applicable Law and the relevant applicable terms are permissible under these Community Guidelines in such jurisdictions.
• Discrimination on the basis of the aforementioned reasons or on the basis of a pick-up or Delivery location is not tolerated. If you intentionally reject or cancel Deliveries solely for the purpose of avoiding a particular neighborhood or the people or businesses in a particular neighborhood, your access to the Platform may be deactivated.

Delivery Partners should endeavor to comply with all Delivery schedules established between Delivery Partners and Users. Users rely on Timely Delivery from Delivery Partners. To that end, Delivery Partners should aim to: (i) arrive on time and be ready to perform Deliveries for any confirmed Deliveries; and (ii) cancel confirmed Deliveries at least 45 minutes before the start of Deliveries. While Delivery Partners retain the discretion to accept or decline any Delivery, or to cancel an accepted Delivery, at any time and for any reason, Delivery Partners’ access to the Platform may be deactivated for repeatedly arriving late or canceling Deliveries inside of 45 minutes.

Lalamove expects that Delivery Partners will ensure that Users will be able to find their goods included in Deliveries. Multiple instances of Users reporting an inability to locate goods delivered by Delivery Partners may lead to Platform access being restricted or deactivated.

Lalamove expects that Delivery Partners will deliver all goods in a Delivery. If Delivery Partners repeatedly do not attempt to deliver all goods included in confirmed Deliveries, access to the Platform may be restricted or deactivated.

Users should take extra care to ensure there is adequate packing and protection of goods before the Delivery is picked up by a Delivery Partner. This may include protecting goods in Deliveries from impact damage with, for example, bubble wrap or non-movable foam padding.

Users should avoid scheduling Deliveries using a service type that does not fit the item volume or capacity limit. Delivery Partners are responsible for safe passage of any delivery including determining whether the delivery would exceed the vehicle weight or volume capacity and/or otherwise pose a safety risk.

During Deliveries, the Delivery Partner is not permitted to damage, open, or unwrap any parcels or documents. Delivery Partners should offer photographic confirmation of delivery whenever required.

We believe that everyone has a role to play in helping to achieve and promote a safer and friendlier experience. As such, Lalamove requires Delivery Partners and Users to comply with all traffic (including observing speed limits and distracted driving laws), health, safety, and all other Applicable Law related to Deliveries. Violation of traffic, health, safety, and other Applicable Law by Delivery Partners may result in loss of access to the Platform.

To ensure safety while using the Platform, account sharing is not allowed. To use the Platform, you must register and maintain an active account. Do not let another person use your account, and you should not share your account, password or photo of yourself with anyone. You are responsible for maintaining your own confidentiality and you are responsible for all uses of your information. The security of your account is your responsibility.

Everyone (Users and Delivery Partners) must comply with Applicable Law. The Platform cannot be used to perpetrate any crime, including drug trafficking, money laundering, sexual harassment, or the violation of any other Applicable Law.

Our team continually refines our Community Guidelines, and your feedback is important to ensure our Community Guidelines remain relevant as our technology evolves. Please assess your experience upon completion of each trip or delivery. Honest feedback helps ensure that everyone is accountable for their behavior. This contributes to building a respectful and safe environment.

Users and Delivery Partners may leave and receive ratings, as well as provide input on how the Delivery went. Although there is no set criteria for ratings, this feedback method increases accountability and contributes to the creation of a respectful, safe, and transparent environment for all. The Platform allows Delivery Partners to view their current rating. By opening the Lalamove application and pressing the profile, riders can see their rating listed under their name.

Delivery Partners and Users who do not meet the city’s minimum average rating may lose access to the Platform. It is beneficial to be courteous and respectful to all individuals while using the Platform while interacting with others in the Lalamove Community. Most Delivery Partners and Users are kind and considerate, therefore most deliveries go successfully.

Honesty matters. Any attempt to misrepresent identity, falsify delivery status, or manipulate ratings is considered fraud. Such actions may lead to immediate removal from the Platform and loss of any unpaid incentives. Let’s keep the Platform trustworthy for all.

We want everyone to feel safe and respected on the Platform. If someone violates these Community Guidelines, we may take action to protect our community. This can include suspending access, permanently removing access for serious or repeated violations, and, where required by law, reporting the matter to the appropriate authorities. Our goal is to maintain a welcoming environment for all. Any actions taken in response to noncompliance with these Community Guidelines relate solely to access and use of the Platform. They are not disciplinary measures in an employment sense, and do not establish any right of control over how Delivery Partners perform Deliveries.

Note: Delivery Partners acknowledge that their relationship with Lalamove and the Platform is that of an independent contractor. These Community Guidelines do not and shall not be construed to create an employment, agency, partnership, or joint venture relationship. The Platform is a technology service provider, and not in the business of delivery.