Welcome to the next installment of our Delivery Partner safety series!
Incidents can happen at any time, and knowing how to respond is important. If an accident or road incident affects your delivery, report it to the Lalamove team as soon as possible. We're here to support you, and sharing the right details helps us understand the situation.
Always report all incidents you encounter on the road because if we don’t know, we can’t help.
If you are unable to fulfill a delivery due to road incidents, let the Lalamove team know.
To speed up the process, include the following in your report:
Customer ID and driver ID
Incident date and time
Order ID
Vehicle type
How did it happen
Did anyone get injured
Dash-cam footage
A contactable phone number
Your safety is always a priority, and we're here to support you every step of the way. Remember to follow these safety guidelines, stay alert on the road, and reach out to the Lalamove team when you need help.